Return Policy
Dear Customer,

Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from hplaptopbattery.com.au. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

30-Day Money-Back Guarantee

  1. Returns are accepted within 30 days from the date of receipt.
  2. Returned items must remain intact with original appearance, complete packaging and accessories, no man-made damage, and must not affect secondary sales. Important: Do not remove or damage any labels on the battery (e.g., our logo label, supplier label, warranty label, or QC sticker). Otherwise, your refund may be denied.
  3. If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  4. Refund requests without relevant product information (such as original model and issue description) may be denied.

30-Day Exchange Guarantee

  1. Exchanges can be requested within 30 days from the date of receipt.
  2. Supporting evidence of the product issue (photos or videos) must be provided.
  3. Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  4. Requests lacking necessary product details may be denied.

3. Return Process

  1. Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  2. Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  3. Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. When sending back a product, please make sure to notify the seller and provide the courier company name and tracking number.
  4. Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  1. Return Request
    • An RMA request must be submitted before initiating any return or exchange.
    • Returns without approval and a valid RMA number will not be accepted.
  2. Return Deadline
    • The RMA number is valid for 30 days from the date of issuance. The return must be shipped within this period.
    • For returns, the courier company name and tracking number must be provided for tracking purposes.
  3. Refund/Exchange Processing
    • Refunds are usually processed within 3–5 business days. The actual time depends on the payment provider.
    • Exchanges will be arranged within 2–7 business days after we receive the returned product.
    • Only the same product/model can be exchanged. If a different product is needed, please request a refund and place a new order.
    • If the returned product does not meet the return requirements, hplaptopbattery.com.au reserves the right to reject the refund or exchange.
    • The return process does not support Cash on Delivery (COD). If you send the package back via COD, we will have to refuse the package and cannot process a refund.
  4. Battery Label Integrity
    • All returned batteries must have intact labels. Do not remove or damage any original labels, including but not limited to our company logo, supplier production labels, warranty tags, and QC inspection stickers.
    • Missing labels will affect problem diagnosis and responsibility traceability, and we will not be able to submit warranty or compensation claims to suppliers.
    • Therefore, returns, exchanges, or refunds will not be accepted for batteries with damaged or missing labels. Thank you for your understanding.

5. Fees & Costs

A. Non-Quality Related Returns & Exchanges

  1. Order Not Shipped
    • You may request a full refund with no additional fees.
  2. Order Shipped (Customer subjective reasons: e.g., wrong purchase, no longer wanted)
    • If the customer wishes to return the item, please contact customer service within 30 days of receipt and ensure the product is unused and in original packaging.
    • Returns will require the customer to bear the following costs:
      1. Original shipping fee
      2. Return shipping fee
      3. 10% restocking fee

Note: For returns due to reasons other than quality issues, the customer is responsible for any damage or loss that occurs during shipping.

B. Quality Related Returns & Exchanges

  1. Due to our error (wrong item, damaged, functional defect)
    • We will bear the following responsibilities:
      • Return shipping fee
      • Reship the correct item free of charge or provide a full refund
  2. Brazil Customs Duty Notice
    • Regardless of the reason for return, all customs duties incurred during purchase are borne by the customer.
  3. Process and Notes
    • Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
    • All returns must be approved by customer service. Please obtain the return address before shipping back.
    • Unauthorized returns will not be accepted or refunded.
    • Our return process does not support Cash on Delivery (COD). If you send your return parcel using COD, we will have to refuse the parcel and will not be able to issue a refund.

Special Notes

  • ⚠️ To ensure fair transactions, if a customer unreasonably refuses high-value goods (order value exceeds AUD 300), the platform reserves the right to record such behavior and restrict after-sales service rights, including but not limited to: denial of refund policies, limiting order privileges, and refusal of future services.
  • ⚠️ Bulk purchase orders are not eligible for returns. To prevent abuse and repeated usage, any order of more than 10 units of the same product will be considered a wholesale order. Such orders, once shipped, cannot be returned or exchanged — please confirm the model, quantity, and actual need before ordering.

6. Undelivered Order Handling

During transit, an order may fail to be successfully delivered because of the following situations:

  • The recipient does not collect the parcel within the required time.
  • The recipient does not respond to carrier contacts or notices.
  • The shipping information is incomplete or inaccurate.
  • The address cannot be delivered normally, such as access restrictions or remote areas.
  • The recipient does not complete customs clearance, tax payment, or document submission as required.
  • The recipient refuses to pay locally required duties or fees.

The parcel may then be returned to our warehouse, destroyed or discarded by the carrier or customs, detained or confiscated by customs, or become unable to return to our warehouse.

A. Parcels Returned to Our Warehouse

If the parcel is successfully returned to our warehouse and confirmed, we may provide one of the following options according to the actual situation:

  • Reshipment, which may require an additional shipping fee.
  • Refund to the original payment method, with unrecoverable fees deducted where applicable.

Deductible fees include but are not limited to the original shipping cost, a 10% restocking fee, and customs-related charges if any.

B. Parcels Not Returned to Our Warehouse

If a parcel cannot be returned to our warehouse because of customer refusal, failure to collect in time, failure to pay taxes, or other reasons, such as destruction, confiscation, or loss, we will review the case based on tracking records, customs or carrier handling results, customer communication records, and whether the required actions were completed within the required time.

If customer refusal or failure to collect in time causes the parcel to be unable to return to our warehouse, for example where a carrier directly destroys the parcel due to product attributes or regional policy, the parcel will be deemed abandoned by the customer and the order will not be refunded. We will rely on tracking information and delivery/return records provided by the logistics company. Customers must understand and accept decisions made according to logistics records.

C. Customer Responsibility

The customer bears related losses, fees, or follow-up handling costs in the following situations:

  • Failure to complete pickup or redelivery operations as required.
  • Failure to complete customs clearance or tax payment within the required time.
  • Providing incorrect or incomplete shipping information.
  • Failure to respond to carrier or platform notices in time.

D. Customs Clearance Failure

Failure to pay taxes or submit required documents may result in return, destruction, or detention of the parcel.

Special note for Brazil orders: if the customer does not pay taxes within the required time and the parcel is destroyed by Brazilian customs, all losses are borne by the customer and no refund will be issued.

E. Special Note for Battery Products

For safety reasons, do not return a battery by ordinary mail or courier without contacting us first if the battery is swollen, leaking, cracked or physically damaged, overheating, emitting odour or smoke, recalled, or showing signs of burning, corrosion, or other unsafe conditions.

These items may require special handling, disposal, or transport restrictions. Please contact customer service for safety instructions before attempting a return.

If battery shipping restrictions prevent a parcel from being returned, the case will be reviewed according to the logistics result and return is not guaranteed.

Safety notice: if a battery is swollen, leaking, or overheating, do not send it back by yourself. Please contact customer service for handling instructions.

7. Defective Product Handling

  • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

8. Additional Terms

  • Shipping fees are non-refundable.
  • Returns must be received before a refund is processed.
  • For extensions on return deadlines, please contact customer service in advance.

9. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

10. Return Address

Name: 4PX RE AUSYDA 907503
Address: Block G2 391 PARK ROAD REGENTS PARK, REGENTS PARK, New South Wales, AU, 2143
Phone number: 296441851